liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
sales career? Exhilarate, an outbound sales call centre in Amanzimtoti, Durban, is seeking dynamic individuals & Responsibilities:
- Conduct outbound calls to potential clients.
- Present and sell insurance
passing the PLAB assessment or a relevant Royal College exam . You will also need an OET or IELTS qualification passing the PLAB assessment or a relevant Royal College exam . You will also need an OET or IELTS qualification
passing the PLAB assessment or a relevant Royal College exam . You will also need an OET or IELTS qualification passing the PLAB assessment or a relevant Royal College exam . You will also need an OET or IELTS qualification
Marketing Lecturer to join our client's private college, specializing in National Certificate Vocational Student Engagement Foster an interactive and student-centred learning environment. Encourage critical thinking and disciplined classroom environment. Enforce college policies and promote positive student behaviour
Marketing Lecturer to join our client's private college, specializing in National Certificate Vocational Student Engagement Foster an interactive and student-centred learning environment. Encourage critical thinking and disciplined classroom environment. Enforce college policies and promote positive student behaviour
Assessment and Training Management
- Sample Agents calls and ensure that are in line with the set script
Conduct analysis on QA / production / lead volumes / call ratios and conversion ratios.
- Contribute
an Outbound Call Centre Sales Environment (Insurance Industry)
- 2 Years Call Centre Management experience