healthcare aisles through compliance with stock management principles and procedures in order to drive sales To prevent stock losses by following all risk management policies and principles. To ensure high standards operations principles (stock management, merchandising, risk management,) Skills: Essential: Good communication
Maintain and update your daily workflow queue for management reporting • To strive to have zero lost calls required for assessing the claim. • Liaising with the Manager regarding the claim decision pertaining to a client years proven client service/call centre experience. • Good time management • Proactive and creative in resolving
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
to work with little supervision
EDUCATION, QUALIFICATIONS
Customer Service Agent is responsible to effectively assist customers with general and specific queries and
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course or consultation with the Contact Centre Training Manager and management. Ensures that the identified training comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates methods and interventions with the Contact Centre Training Manager if the expected performance improvements
campaigns, sms and emails;
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery of outstanding standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. Minimum campaigns, sms and emails; Analysing books and assist with the development and implementation of collection attending meetings; Assist with handling and resolving queries; Assist with managing staff members, monitoring performance and identifying coaching or training needs; Assist with quality assessments of calls and administrative
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one of resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform every step of the way, without fail or exception. - Assist, support, promote and train our Advisers, their