Onsite and Remote Support: Utilize strong troubleshooting skills to provide remote support to clients
office based in Century City providing remote technical support to clients. Requirements: Working knowledge
1st to 3rd line support via email, phone, and remote support to clients across multiple regions Troubleshoot 1st to 3rd line support via email, phone, and remote support to clients across multiple regions Troubleshoot
protocols and SLA guidelines. - Provide quality remote support to clients and engage in post-resolution follow-ups
switches, routers, and firewalls; Collaborate with remote support teams to resolve escalated issues efficiently;
qualifications and achieve all KPIs. Provide remote support where applicable (Hardware and Software-related)
Daily reports of Wifi Links across all sites Remote support IT Technicians on network outages on all sites
1st to 3rd line support via email, phone, and remote support to the company clients based in the UK, SA
1st to 3rdline support via email, phone, and remote support to their client's based in the UK, SA, Europe
professional development. Coordinate with the remote support team to ensure consistent service delivery