responsibilities include upholding transaction quality within predefined parameters and controlling claim Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline
accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
Description Our client is seeking Sales Managers to join their teams, based in Gauteng, Western Cape within an assigned region and is responsible for managing merchant servicing, relationships, and lead sources plans in collaboration with the National Sales Manager. Minimum Requirements:- Diploma in Sales, Marketing experience in sales management, preferably within a similar industry Experience in managing a sales team and implement sales strategies Experience in relationship management with clients and stakeholders Understanding of
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refinery has a vacancy available for a Taxation Manager at their premises in Milnerton, Cape Town. Responsibilities: reporting, Tax planning and Audit support Guiding management and other internal stakeholders on the tax implications represent the views of the company. Tax risk management and compliance. Build and maintain effective
and visitors. This function includes day to day management of Facility Operations Such as - Housekeeping Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated where service can get impacted. Responsible for managing & maintaining a top class BPO infrastructure and visitors. This function includes day to day management of Facility Operations Such as - Housekeeping
responsibilities include upholding transaction quality within predefined parameters and controlling claim Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. Ensure that the assigned targets in accordance accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters
leading FMCG company seeking a dynamic Finance Manager to join their team. The successful incumbent will
Responsibilities: