Branch Manager East London - Unique Personnel - South Africa

Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Job Purpose Manage every aspect of running the branch in East London. Maintain sound relationships with internal and External clients, third party service providers and other stakeholders towards exceptional service delivery as well as manage expenditure of the branch and provide inputs for continuous improvement. Manage and mitigate risk with regards to SARS Customs / financial risks / client penalties / company risks, etc. Ensure staff are engaged, empowered and motivated to deliver customer service that will lead to improved financial performance. Qualifications Matric / Grade 12 Relevant tertiary qualification essential Proven general managerial experience encompassing all areas of our business, our products is essential. Supply Chain knowledge essential Strong proven working knowledge of Internatinal Forwarding" Experience Proven general Management experience encompasing all areas of our business, all products At least 5 years experience in a senior operations management position Proven International Forwarding knowledge and expertise Competencies Knowledge: Proven knowledge of all aspects of Sea and Air -imports & exports; including Over border and Cross-Trade Proven exposure to managing Legal Compliance and Risk Mitigation Proven knowledge of SHERQ roles and responsibilities Proven knowledge of Port / Airport rules and regulations and requirement. Financial exposure and knowledge to interpret P&L's HR & IR knowledge and exposure iro dealing with disciplinary enquiries Good understanding of IT integration processes Good Commercial knowledge including understanding client rates and profitability" Skills: Well-developed people skills. Well-developed presentation skills. Well-developed inter-personal skills coupled with expert written and verbal communication Well-developed computer literacy skills (MS Office) & Cagowise Ability to liaise and negotiate at all levels within an organisation. Good understanding of Customs modernisation and implications. A systematic, logical, analytical approach to problem solving and decision making which is complimented by high energy levels. Good working knowledge of the various legislation that governs our business i.e. SARS Customs & Vat Acts; OH&S; Protection of Personal Information; Ports Act; Road; Haz Goods, etc. Sound planning and organisational skills. High tolerence for stress Well groomed and presented in a professional manner A valid, unendorsed Code 8 driver's" Key responsibilities of this role "OPERATIONAL Manage and optimise the OTIFNE (On Time In Full No Errors) performance within the Business Unit ensuring clients satisfaction Perform operational planning in support of the Business Unit's scorecard initiatives, goals and KPI measures Ensure operational effectiveness, efficiency, quality control and active use of the dashboard to ensure performance Continuously review the operational process guidelines (ISO 9001: 2000) and co-ordinate ISO audit process in the branch Ensure full adherence to the prescribed legislation, regulatory requirements and internal policies and procedures within the team/unit Ensure Standard Operating Procedure (SOP's) for clients are in place Identify potential risk areas and implement mitigation strategies, to ensure that penalties are not attracted Coordinate the resolution of queries and acquittals Retain and acquire business through exceptional service delivery and relationship building Take accountability for scorecard and the initiatives resulting from the trends and performance Visit clients and maintain regular communication with clients as required and speedy query resolutions Continually review client commercial terms ensuring relative return for work performed Maintain relationship with company's forwarding partner, Customs, Forwarders, Service Providers (Internal & External) and sub-contractors where applicable Investigate and approve additional value-added products and processes specific to the client's needs Liaise with KAM's and Services Consultants to ensure client requirements are met and regarding existing and future client's requirements Comply with and improve internal systems and processes to ensure compliance to legislation and meeting client expectations and company standards Provide support in the take on of new clients FINANCIAL Manage financial and physical resources to ensure branch profitability Provide inputs to the departmental budget Monitor and manage expenses in accordance with budget, and initiate cost control initiatives Manage the Income Statement in alignment with the budget Interpret profit and loss statement and provide inputs regarding accuracy, optimise resources Ensure all resources are utilised and optimally in Branch Manage the responsible use and care for operational equipment and tools Take accountability for timeous resolution of outstanding debtor queries and foreign account queries HR Manage human resource performance and development to optimise utilisation Participate in recruitment and selection processes Monitor and optimise utilisation and performance of all staff in the team Optimise individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff, and creating opportunities for their future growth Formulate performance objectives and standards for supervisors / direct reports Create climate for the team to support and encourage each other in support of team objectives Evaluate performance and provide continuous feedback on performance against team objectives Identify and implement performance improvement initiatives Maintain industrial relations in the Branch Manage change processes within your section Entrench company values in the team Cooperate and encourage interaction with HR department Ensure your direct reports have clear, current and measurable goals and held accountable for their results Career/Development/Succession plans and actions defined and implemented for employees Implement transformation initiatives and plans in alignment with company employment equity plan INFORMATION Put in place and maintain processes and procedures to ensure accurate upload of information on internal system e.g. CCL Utilise relevant Management Information System (e.g. Monthly Crystal reports and KPI's) in operational decision making Interpret and use information on system delivery from Service Reports and Customer Surveys Interpret and use information from Balanced Scorecard- analyse, interpret trends Provide inputs on monthly operations reports Disseminate information to direct reports and ensure it filters down to teams Provide inputs for the Balanced Scorecard (if required) Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately " Main activities of this role As above Financial Responsibility (if applicable) Ensure client credit limits are monitored and no shipment delays incurred Manage SARS Customs exposure and associated risks and elevate variances immediately to Management and Compliance Team Manage all unbilled disbursement timeously Ensure month end reporting done timeously including and concerns or write off's Check month end P&L's; ensure ongoign profitability and put steps in place to grow the business Performance Indicators Ensure ongoing profitability Meet all reporting deadlines No Customs or client penalties All staff operating efficiently and engaged No Write offs Value add relationships with Commercial and other parts of the business Unbilled Disbursements well managed Well managed Risk and Compliance in the EL region No process delays due to failed messaging for the OEM's No lost business No client complaints Regular, informative client visits undertaken Apply Now

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Branch Manager East London - South Africa

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