Client Services Intern (Fixed term contract: 12 months) Stipend - South Africa
Clientèle Life Assurance Company Limited
The main purpose of the Client Services Intern is to execute the business processes effectively, efficiently and to achieve personal performance targets. To meet and exceed our customers expectations by dealing with their queries, concerns and complaints in a friendly, facilitative and flexible manner. To proactively manage all customer contact and ensure that service levels are achieved. Key Responsibility Areas To respond in a friendly, supportive, helpful and timely manner to all customers who contact the NCC via telephone; To provide customers with accurate, relevant and useful information; To resolve all queries at the first point of contact; To update all records and contact history and ensure data accuracy and integrity; Awareness of work surroundings in order to achieve departmental goals and KPIs; Ability to work in a team environment; Ability to capture data for analytical reporting; Ability to manage and take responsibility for own time, workload and personal development; Quality of calls to be reviewed for training purposes. Any degree or 3 year diploma; Ability to speak vernacular language (advantageous) Good listening skills; Excellent communication skills; Ability to adapt to change easily; Problem solving ability; Strong customer centric focus.
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