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COMPETENCIES & SKILLS

Introduction to data communication and networking
❖ Computer cabling
❖ Network Types (PAN, LAN, WAN, MAN),
❖ Wireless technology (radio, infrared, microwave, Bluetooth etc),
❖ Topologies (star, bus, ring etc.)
❖Standards and Devices (Hubs, Switches, Bridges, Gateway, Repeater, Routers and Modems)
❖Install computer software and hardware and Health and Safety measures
❖Troubleshoot computer and network faults
❖Maintain computer and network security (antivirus, firewalls etc.)

Computer architecture hardware
❖Personal computers and handheld devices and their functions (mouse, screen, printers, scanners, etc.)
❖Assembling and disassembling computer and peripherals
❖Installation of computer peripherals

Computer architecture software
❖Types of Software
❖System Software (Single-user, multi-tasking, multi-user and networks)
❖Application Software (media, business, edutainment, etc)
❖Utility programs
❖System tools

Basic concepts of sustainable computer environment and green technologies
❖e-Waste and recycling
❖Green computing

Social Media and Digital Literacy
❖Social media as a communication tools ((Facebook, Twitter, LinkedIn, Google, YouTube, Tumblr, Instagram, Pinterest and Flickr)
❖Social media advertising

End User computing
❖Documents, Spreadsheets, Slides, World Wide Web, Mail
❖Safety and security of ICT
❖Provide end user support

Business communication
❖Business and multi-cultural communication media
❖Oral communication and listening skills
❖Conflict and stress
❖Problem solving and decision making
❖Business letters
❖Report writing

Customer services
❖Ethical principles Apply Now

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