Customer Care Coordinator Ekurhuleni (East Rand) - South Africa
Unique Personnel
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Receiving of sales orders – via e-mail, phone, fax, sales rep, customer website. Processing of and follow through of sales orders into the data system: generate order acknowledgements/proforma invoices, picking slips, dispatch notes, supply chain transfers and invoices. Receipting stock warehouse transfers in on the system - ensuring any discrepancies are addressed / corrected. Daily backorder report review and action to ensure customers are informed and stock is delivered within lead times. Liaison with customers, Customer Care Management, Sales Reps, Planning, Purchasing, Debtors on an ongoing basis to ensure maximum efficiency of our operation. Ensure all POD's are received and filed according to POD/Invoice Register for responsible branches. Execute PASTIS functions Manage customer changes in SAP system Completed a basic customer communication and/or administration training short course. Minimum of Matric Minimum 2 years' experience in a similar position. Completed basic administration / logistic training Computer literate and a sound knowledge of MS Office applications and SAP. Good inter-personal and communication skills. Ability to plan, manage and execute daily, weekly and monthly tasks without supervision.
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