- Remote user support to users across 125 stores (South Africa and Namibia)
- General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment.
- Set up and preparation of hardware for distribution to users.
- Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
- Excellent verbal communication to deliver remote or telephonic support.
- Effective time and call management to support contractual objectives.
- Effective use of Call Management System and tools to effectively measure delivery of services.
- Ensure effective resolution of calls within agreed timelines at expected service quality.
- Timeous escalation to ensure resolution within agreed timelines.
- Frequent and appropriate communication.
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