Dialler Manager Richefond Circle, Umhlanga - South Africa
Kura
The Dialler Manager overall plays a crucial role in driving the success of outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with business objectives. The service delivery function of a dialer manager revolves around ensuring that the dialer system effectively supports the organization's goals and objectives related to customer service, sales, or other business functions. Role encompasses a broader scope of responsibilities compared to a standard dialer manager. Develop and execute strategies for optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. Oversee the selection, implementation, and management of dialler technology solutions. Define key performance indicators (KPIs) and establish benchmarks for dialler performance. Monitor and analyze performance metrics to identify areas for improvement and implement strategies to drive operational efficiency and effectiveness. Develop and manage budgets for dialler operations. Manage relationships with dialler system vendors and service providers. Generate regular reports and dashboards to provide insights into dialler performance, campaign effectiveness, and ROI. P Identify and mitigate risks associated with dialler operations, including data security risks, compliance violations, and technological vulnerabilities. At least 2-5 years relevant experience working in a dialer management position (advantageous) BSc. Computer Sciences or National Diploma in IT or operations management or equivalent experience. Experience working at a strategic level- Ensuring Dialler Operations Align with Business Objectives Experience working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI), Genesis Dialer , Microsoft Excel Salary: Up to R45 000 per month medical insurance DOE Benefits: As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include Medical Insurance, an employee assistance program, Canteen allowance, and more.
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