You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests' expectations will result in success within this role. Main Responsibilities: • Ensure a seamless guest experience through the related processes and procedures including guest's arrival and check-in, guest relations and interactions, departure, check-out and billing • Concierge services (Booking of restaurants, transport, etc.) • Recommendations, upselling and cross selling including partner experiences • Positive interdepartmental and colleague communication • Monitor O status and management accounts • Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.) • Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests Experience and Skills: • Minimum of 2 years of experience in the Front Office operations of a luxury hotel • Proficient in use of various well-known Property Management systems • Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance • Display a sense of urgency and dedication to meeting the needs and wishes of others • The ability to remain calm and professional when under pressure • Strong interpersonal skills • Excellent verbal and written skills • Must be professional and a team player • Sustainable quality and attention to detail Inherent Requirements: • Grade 12 – Matric Certificate • Tertiary qualification in Hospitality Management would be advantageous • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous • Ability to work shifts including night shift • Valid drivers license would be advantageous • COVID – 19 vaccination mandatory • Preference will be given to candidates from Franschhoek and neighbouring areas Market Related Transport provided to Wellington,Franschhoek and Paarl
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