Front Office Administrator Sandton - South Africa
HR insync
Company Medical practice based in Sandton is looking for a dynamic Front Office Administrator to join their team. Responsibilities Reception: Answering of all calls in a professional, courteous and efficient manner. Take messages and ensure they are actioned by relevant person. Maintain the issue logbook for all messages and matters that arise on a daily basis. Assist with phone, email or sms patients with feedback from doctor regarding messages left. Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients. Assist with preparing all files for following day's appointments. Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations. Assist with checking that all patient details on file are still up to date and obtain new details if relevant. Open accounts and capture all relevant information accurately on system for new patients. Assist with contacting other doctors to obtain notes and referral letters if needed for a patient's visit. Assist with obtaining patient results and related correspondence (lab results, radiology etc). Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure or to be hospitalised. Providing quotations for all patient procedures. Assist patients with authorisations. Assist with doctors' reports, thank you letters (where necessary). Keeping track of pharmacy accounts and stock per Doctor. Accounts: Bill patients accordingly and collect payment where necessary. Accept money (cash or card) write receipts. Allocate patient payments. Ensure all theatre billings have been completed by the doctor within 48 hours. Liaise with the Bureau on patient related queries and assist with debt collection. Month end processing. Daily banking given to the doctor. Maintain Petty Cash. Maintain attendance register. General: Schedule all admin related appointments with the doctor and the various service providers Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc. Maintain all supplier contracts and agreements. Ordering stock from various places: pharmacies, stationers etc Support of various marketing initiatives. Assist the doctor with all office admin related tasks. Maintaining the CPD register. Requirements 1-2 years of office administration experience Must have good administration skills, and any medical experience advantageous The ideal candidate needs to be neat, professional, and presentable as well as good people skills, have good customer service, strong organisational skills, strong communication and telephone etiquette, maintains confidentiality. Someone who is reliable, relatable, and naturally warm, is teachable, patient, and willing to assist. Candidate should be confident, be able to manage their time and prioritize, be efficient and effective. Have a good temperament and able to deal with difficult patients who are in pain. Basic IT skills and be able to learn quickly. English a requirement and Afrikaans or Additional languages an advantage Matric with relevant qualifications R8 000 - R10 000 Gross Per Month
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