Key Responsibilities:

Supervise and oversee all front office operations, ensuring all tasks are completed efficiently and according to standards.
Coordinate and manage the activities of the front desk, reservations, guest services, and telephone areas.
Train, mentor, and motivate front office staff to provide excellent service and uphold the lodge's standards.
Handle guest inquiries, requests, and complaints promptly and professionally.
Maintain accurate records and reports related to front office operations.
Ensure compliance with hotel policies, procedures, and standards of service.
Assist in managing room inventory, rates, and occupancy levels to maximize revenue.
Act as a liaison between guests and management to resolve issues and enhance guest satisfaction.

Requirements:

Minimum of 2-4 years of experience in a Front Office Supervisory or Duty Manager role within a 4-5-star establishment.
High school diploma (Grade 12) or equivalent; additional education in hospitality management is a plus.
Proficiency in Opera System
Strong leadership, communication (both written and oral), and interpersonal skills.
Resilient and flexible, able to handle pressure and manage multiple tasks effectively.
Excellent sales and customer service skills with the ability to build and maintain relationships with guests and corporate clients.
Polite, friendly demeanor with the ability to think quickly and problem-solve.
Well-spoken and well-presented individual with a professional appearance.
Strong administrative skills with attention to detail and accuracy.

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