GM: Channels (Design & Enablement) (Banking) - - Pretoria

Job Responsibilities:

Strategic Planning: Develop and implement strategies to optimize channel performance, including branches, digital platforms, ATMs, and other distribution channels, aligned with the overall business objectives.
Channel Development: Identify opportunities to enhance existing channels and explore new channels to reach and serve customers effectively, while keeping abreast of industry trends and competitor offerings.
Operational Efficiency: Streamline processes and workflows to improve operational efficiency, reduce costs, and maximize resource utilization across channels.
Customer Experience: Champion a customer-centric approach by continuously improving service delivery, accessibility, and convenience across all channels, ensuring a seamless and personalized experience.
Technology Integration: Collaborate with IT and digital teams to leverage technology solutions for channel enhancement, including mobile banking apps, online platforms, and automated services.
Risk Management: Mitigate risks associated with channel operations, compliance, security, and fraud by implementing robust control mechanisms and monitoring systems.
Performance Analysis: Establish performance metrics, KPIs, and reporting mechanisms to assess channel effectiveness, monitor key performance indicators, and drive data-driven decision-making.
Team Leadership: Lead and motivate a team of channel managers, coordinators, and support staff, fostering a culture of collaboration, innovation, and continuous improvement.
Stakeholder Engagement: Collaborate with cross-functional teams, senior management, and external partners to align channel strategies with business goals, foster strategic partnerships, and promote the bank's brand image.
Regulatory Compliance: Ensure adherence to regulatory requirements, industry standards, and internal policies governing channel operations, security, and customer data privacy.

Qualifications, Knowledge and Experience:
Qualification:

Bachelors degree in business administration, Finance, or related field (masters degree preferred)

Experience:

Extensive experience (8+ years) in retail banking, with a focus on channel management, distribution, or operations
Proven track record of strategic leadership and successful implementation of channel optimization initiatives

Knowledge and understanding of:

Strong understanding of banking products, services, and customer segments
Excellent analytical, problem-solving, and decision-making skills
Proficiency in leveraging technology for channel enhancement and process automation
Exceptional communication, negotiation, and interpersonal skills
Ability to thrive in a fast-paced, dynamic environment and drive change effectively
Leadership qualities with the ability to inspire and empower teams to achieve goals
Knowledge of regulatory requirements and compliance frameworks in the banking industry

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