Hammarsdale - Hammarsdale
Yates Recruitment
Reports to : Technical Director About the Company: A leading company in the rubber manufacturing industry, dedicated to providing innovative solutions and premium quality products. They adopt Kaizen and Lean Manufacturing techniques to ensure operational excellence and customer satisfaction. The team is committed to maintaining market agility and expanding our production capacity through state-of-the-art technology. Job Summary: The Internal Salesperson will play a crucial role in supporting the sales team by managing customer inquiries, processing orders, and maintaining strong customer relationships. The ideal candidate will possess excellent communication skills, a strong sales aptitude, and the ability to work effectively in a fast-paced environment. Customer Interaction: - Respond promptly to customer inquiries via phone and email. - Provide detailed information on products, pricing, and availability. - Assist customers in selecting the right products to meet their needs. - Handle customer complaints and provide appropriate solutions to ensure customer satisfaction. Sales Support: - Process sales orders accurately and efficiently. - Maintain and update customer records in the CRM system. - Collaborate with the Directors and entire team to achieve sales targets. - Prepare and follow up on quotations and proposals. (This is key) - Monitor inventory levels and coordinate with the warehouse to ensure timely order fulfillment. Relationship Management: - Develop and maintain strong relationships with existing customers. - Identify and pursue new sales opportunities within the assigned territory. as directed. - Conduct regular follow-ups with customers to ensure ongoing satisfaction and repeat business.(This is also key ) Administrative Duties: - Generate sales reports on pastel & excel and analyze sales data to identify trends and opportunities. - Assist in the preparation of sales presentations and marketing materials. - Participate in sales meetings and training sessions to stay updated on product knowledge and sales techniques. Qualifications : Education : - Matric certificate required; a diploma or degree in Business, Marketing, or a related field is preferred. Experience : - Minimum of 2 years of experience in an internal sales or customer service role, preferably in the manufacturing or industrial sector. Skills : - Excellent verbal and written communication skills. - Strong interpersonal and relationship-building abilities. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Experience with CRM software - Strong organizational and multitasking skills. - Ability to work independently and as part of a team. - High attention to detail and accuracy. Competencies : Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions. Sales Acumen: Understands the sales process and how to effectively engage with customers to close sales. Adaptability : Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Team Collaboration: Works cooperatively with others to achieve shared goals.
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