Internal Sales Representative Cape Town - Cape Town City Centre
Salesworx Specialist Sales Recruitment
Our client is a leading manufacturer and supplier of aluminium windows and doors and they are looking to expand their sales force. We are on the hunt for a high energy and enthusiastic candidate with knowledge of the industry. Roles and Responsibilities: Sales Understand customers' needs Grow basket of assigned customers – upselling should be related to the original purchase and should feel like a natural progression rather than a pushy sales tactic Grow spend of assigned customers Grow GP% of assigned customers Convert dormant to active customers per agreed target Grow network of active distributors Grow spend of distributors without impinging on fabricator spend Bring on new customers per agreed targets Stock Reduce excess/SMS/Redundant stock per agreed targets Market intel Provide clear, intelligible and relevant feedback on the market plus clear conclusions and tactics to maximise market share, sustainability and profitability Clear plan on fabricator vs distributor network Demonstrate and utilise market leading product knowledge Know-your-customer (KYC) - actively analyse their business and products in an effort to enhance the customer's business and thus gain more business on a continuous basis People Active custodian of the company's core values on a daily basis in all circumstances Clear and consistent feedback to line manager Administration Weekly review of age analysis Ensure POP is received and cleared before processing orders Check client account status before processing orders Send POP to Operations Team efficiently Communicate account status to Customers & escalate issues to Management; Follow up on feedback required from Internal counterparts (Finance/Management) Drive, compile and communicate request for credits from customers to relevant stakeholders; follow-up on progress Instil discipline of daily review of Outstanding Sales Order Report. Stock outs - Communicate any stock requirements to Ops team for ordering or Warehouse Transfer Follow up with Ops team in terms of stock availability Provide customers with accurate feedback on their back orders daily Update Team Leader in terms of outstanding sales orders Update Ops and Customers re OUT OF STOCK items 10 – 15 comments captured on CRM daily High energy, customer service oriented Demonstrable sales experience and admin competence Ability to work independently as well as in a team environment Technical proficiency and appetite to understand the product Commercially astute – this is a fast paced and competitive trading environment R17 000 to R18 000 basic Incentive policy: 13 th and 14 th cheques potentially included in December - performance dependent Pension Fund Medical Aid
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