IT Call Centre & Remote Support Manager - Nelspruit
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Duties & Responsibilities
- The candidate will be responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team.
- Lead a team
- Monitor performance
- Quality assurance
- Workflow optimization
- Training & development
- Technology management
- Analyse customer feedback
- Escalation management
- Resource planning
- Reporting & analytics
- Communication
- Remote work co-ordination
Desired Experience & Qualification
- Matric
- 7 - 15yrs experience in a similar role
- Experience in the Telecoms industry
- Able to analyze data
R17,500 - R25,000
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