It Technician North west - South Africa
Unique Personnel
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Responsibilities:Providing a comprehensive first and second line IT support to users in terms of the standards set in the Service Level Agreement. First line server and networking equipment support Support of PCs linked to industrial systems Resolving user requests through the application of the required level of technical knowledge and expertise. General housekeeping with regards to cabling, safety and power connections. Accurate update of service desk response and resolve records as well as capturing of sufficient detail of incidents to enable proper trend analysis of recurring underlying problems. After hour availability as per job responsibility and requirements. Experience and Qualifications: A three year IT Diploma (NQF level 5). An IT certification (eg. MCSE / CCNA) will be advantageous. Five years?? experience in supporting IT in an industrial environment Skills and Knowledge: Good knowledge of server, desktop, laptop and printer hardware. Good understanding of Microsoft operating systems and Microsoft Active Directory Good understanding of LAN/WAN networks Good understanding of Android and iOS based mobile devices. Good understanding of Microsoft Office and web-based applications. Some understanding of Apple Mac will be advantageous. Customer service orientation, good verbal communication skills, self-starter, results driven, energetic, committed approach to helping users. Good knowledge of IP Telephony operations Possession of a valid code B driver??s licence Own reliable transport is essential
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