Able to troubleshoot networking issues, and assist in the resolution and implementation of network solutions, end-user issues, and supported applications in a fast-paced environment. Please note this is an office-based (not hybrid) position for an international company with set working hours between 10:30 and 19:30 (Monday - Friday) Minimum Requirements and Qualifications: 3 years of experience in Level 1 support as a junior network engineer/desktop engine or /server administrator Relevant certifications: MCP Certification, N, Server, A Basic knowledge of security best practices and network security technologies Proficiency in network troubleshooting tools and techniques Strong understanding of networking concepts, protocols, and technologies Understand and use ConnectWise to effectively manage tickets to resolution Basic Exchange and File Server Administration Key Performance Areas: Monitor client's systems Provide both remote and onsite customer support Resolve end-user issues and supported applications New user setups -including profile creation, application installation, and full testing Complete RFQ within tickets for quotes Customer interaction and communication Troubleshooting and problem-solving Security and Best Practices R220 000 - R250 000 Per annum Cost to Company (Funeral Cover, Training and Wellness Plan)
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