Our client in the IT sector is looking for a Junior Onsite Engineer. S/he should keep confidentiality and a go getter who has an urgent sense of delivery and customer service Most of the work will be Windows based desktop and notebook, Windows server, and network support related. The Primary duty of the OSE is to provide technical expertise in facilitating the smooth running of the sites Information and Service technology platforms across sites estate to maximize service delivery of IT services to our customers and maximize productivity to sites internal business services. The OSE will be assigned specific client sites by the OSE team leader for which they will be directly responsible in managing to a high professional standard. Take responsibility for the smooth runn ing of all Client/Sites desktops, laptops, tablets, smart devices, OS's, and applications for all users Installation/configuration of software including email, antivirus or any third-party applications requested by the customer – Excluding software that requires outsourced support. Provide support for any IT related issue as direct by management. Maintain/Upgrade/Troubleshoot all customer hardware including PC's and peripherals, network devices or other devices requested by client – Excluding hardware supplied and maintained by other vendors. Liaise with external suppliers/vendors for the repair of equipment/software under warranty or maintenance contract. Take ownership of incidents and professionally manage them through to resolution. Ensure all incidents, issues and changes are recorded by users through the service desk. Manage incidents, problems, and changes through CRM (service desk tool) Provide hands on support for other IT teams, i.e. Linux team. Undertake other tasks as assigned by management. Provide support for all IT related projects(out of hours working, occasional nights and weekends) Provide support for all IT related projects(out of hours working, occasional nights and weekends) Provide weekly reports to management for all issues at assigned sites Completing Monthly Timesheets and Travel Claims dutifully and diligently and correctly Request quotes with proper information on hardware/software Manage small projects under the supervision and with the assistance of Mid-Level tech or Team Leader Escalate to relevant team/senior if beyond ability or responsibility. Grade 12 and relevant IT tertiary qualification/ studying towards is advantageous. 1 - 3 years' experience in a similar environment CompTIA A - or equivalent knowledge/experience CompTIA N - or equivalent knowledge/experience CompTIA Linux / LPIC 1 MCSA – Office 365 Desktop support 1st line support Performs IMAC (Install, Move, Add and Change) Microsoft Windows OS 1st line support Understanding of Microsoft Exchange/Server 1st Application support for all installed applications Microsoft Outlook configuration, troubleshooting, housekeeping and administration Network troubleshooting, IP, DHCP, DNS 1st Cabling and patching Android, iPhone user support Printer troubleshooting and management. Projector and audio-visual maintenance and support Report writing Documentation writing Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision. Proven experience of working in a high-pressured corporate environment Team player. Excellent communication skills, written and oral. Ability to deal professionally with users, customers and suppliers. Ability to communicate technical information to nontechnical users Understanding of ITIL. Own motor vehicle Valid driver's license R14 - R17K Apply Now

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Junior On Site Engineer Parrow - South Africa

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