Junior Technical Customer Care Specialist-74926 - South Africa
Unique Personnel
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Responsibilities: Manage all client enquires regarding product support, selections and recommendations; • Manage warranty claims with clients and keep record for management reports – Warranty Portal; • Direct support to external service partners – Technical and Commercial; • Full use of CRM system; • First start up commissioning and on-site interventions; • Support DProjects with product selections. Requirements: Grade 12 / N3 Certificate; 3y experience in the pump industry; Esyline knowledge will be an advantage; Proficiency in CRM software and Microsoft Office Suite; Strong communication and interpersonal skills, with fluency in both written and Fluent in English and Afrikaans; Demonstrated ability to build and maintain strong relationships with customers and service partners; Good problem-solving, details-oriented skills and decision making; Ability to support customers over telephonically; Business ethics and transparency.
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