Key Account Manager Johannesburg - South Africa
Unique Personnel
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Manage customer relationship from a service perspective through a structured communication approach Understand customer needs through proactive continuous customer diagnosis Create, implement and follow-up service account plans in alignment with customer and account team Create, implement and follow-up quality plans per account in line with customer and account team Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts Manage internal interfaces and customer to assure efficient delivery of service and quality account plans Support resolution of technical issues by being responsible for communication with customer and issue driver Qualification in Mechanical/Electrical Engineering or similar A minimum of 10 years' experience in a similar role in the Food Processing or Food Packaging industry. Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous Customer relationship management experience Customer focus Experience in value-add selling of product offerings Proficiency in MS Office - PowerPoint, Excel etc. SAP knowledge an advantage Willing and able to travel when necessary (both nationally & internationally)
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