The client services manager will form part of the dedicated team based at the Client's offices in Vanderbijlpark. The client services manager will be accountable to identify savings opportunities, implement the opportunities and the financial tracking of the baseline, savings and gainshare realisation of the solutions. Commercial Identificatin and implementation of efficiency levers and inititaives to reduce the cost baseline for the client Financial tracking f the baseline, savings and gainshare of the partnership Accuntable for profitability of the account including clear cause analysis for any variances Cmpleting budget and quarterly reforecasts Mnthly revenue projections Cst control in relation to operational requirements in line with client operational requirements Review mnthly client invoicing and debtor collection Respnsible for account administration: building, updating and communication of reports Drive the gainshare cmmercials with all stakeholders Client Relationship Management Fully understand the client's business and identify areas where Imperial as a Grup, Div and/or OpsCo can add value to the client's end to end supply chain Frmulate strategies in conjunction with the client to meet specific client needs Manage client relatinships with key decision makers within the client's organisation and ensure healthy client and internal relationships are maintained through regular meetings between all stakeholders Be a driving frce within the client‘s company by building trust and cooperation at all levels within the client's organisation Champin the client's needs throughout the Company People management Jintly responsible to appropriately staff the business unit Jintly responsible to retain & grow key individuals Perfrmance management of individuals Jintly responsible to create a “making business better” culture in the business Establish and maintain sund relationships with clients and employees by building a focused, motivated, and professional company culture to meet and exceed external & internal client expectations in line with the agreed SLA Performance Management Delivery f excellent business performance results though effective implementation of balanced scorecard, paying sufficient attention to business profitability & cost, people development, client relationships management, supplier management and internal business processes. Reporting Building, updating and cmmunication of reports Ensure quality f reports of subordinates Delivery f consistently relevant, accurate and on time reports which include operational & financial analysis and highlight key risks and opportunities. Delivery f detailed Operational reports outlining performance by functional area, continuous improvements and focus areas. Preparing and Cmmunicating and presenting at Steerco level Quality Management All systems and cntrols must be documented and managed to conform to the operational requirements Business Prcesses: Manage and control business processes in place to ensure accurate use of systems as well as the effective control of dedicated and adhoc fleets and operational processes to conform to the high standard required by the client Develp and build relationships with supporting technology team Administration Ensure that persnnel administration is completed timeously and accurately Review and evaluate the prcesses designed to ensure regulatory compliance and manage risk in all aspects of the business. Ensure the perations comply with environmental and occupational H&S standards to meet legal requirements Continuous Improvement Support and help identify, define and agree Supply Chain Optimisation projects with a targeted savings schedule. Implement the proposed projects to realise the savings and provide weekly reports on the savings realised. Evolve work teams and managers to establish a continuous improvement workplace culture. Ensure that baselines are signed off and agreed to by client facilitating the process of savings recognition Ad hoc o Ad hoc analysis, queries and business support • Projects: o Identifying areas for improvement o Managing projects to delivery • General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks could include the following (project / responsibility dependent): Data analysis Simulatin modelling What-if transprt modelling Value at stake / business case determinatin Prject planning and execution Prcess change implementation Prcess mapping Presentation construction Willing to travel to Vanderbijlpark atleast 3 x a week Qualifications required B Eng Industrial or B Com Logistics Skills and experience required 5-10 years' experience in Supply Chain or any other business or commercial field is advantageous Supply Chain and Project Management experience will be beneficial with a logistics company Industrial experience Advanced knowledge of MS PowerPoint and Word Advanced knowledge of MS Excel Project management experience SQL experience beneficial Transport routing and scheduling experience beneficial Analytical (Strong MS Excel) Must be able to cope with high pressure environment Comfortable working under pressure and successfully engage in multiple initiatives simultaneously Plan, manage and be responsible for own time management according to tasks priorities - Planning and working flexibly to a deadline Problem solving Teamwork Promoting Process Improvement Self-motivated and proactive Able to think logical and objectively with the ability to think outside of the box and therefore see the bigger picture Written and verbal communication, including technical writing skills Good leadership skills in order to obtain appropriate information and to arrange and co-ordinate small projects Possess a high attention to detail Concerned with maintaining standards of accuracy and quality Shows and instils enthusiasm in others to achieve desired results Takes responsibility and accountability for the work and performance of others Apply Now

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Manager Client Services Vanderbijlpark & Waterfall - South Africa

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