Network Engineer Bellville - South Africa
Exponant
Our Company is looking for a STO Fault Management Network Engineer to work at one of our Clients in Bellville. Start date: ASAP Contract duration: 6 months could be renewable Location: Cape Town: Bellville Working hours: Shift work (office bound) ROLE PURPOSE: Monitoring of the Transport network(24/7), troubleshooting and co-ordinating resolution of fault with the various support areas .Perform root cause analysis and drive incident lifecycle. Key Accountabilities Ensuring optimal network performance by proactive monitoring the transmission network for alarms, scrutinizing performance result for any abnormalities, logging calls and following up with service providers and regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement. Key Activities / Decision Areas • To ensure that all network elements are monitored on a 24/7 basis. • Capture all network incidents on the FMS • Report, handover and escalate all network faults according to NMC Fault Handling and Escalation Procedures within the prescribed service level agreements • Hand over all relevant network incidents to operational support • Conduct proactive intervention including routine tests • Provide technical leadership, training and support to staff • Conduct hand-over at shift rotation. • Monitor and manage network • Manage planned works • Manage and compile reports • Participate in departmental projects • Provide support Knowledge Incident Management & Problem Management. Network Management processes and principles IP Systems/Networks Transport Core and Access Networks and Services GSM knowledge and related technologies Must have technical / professional qualifications: Matric essential Degree/3 Year National Diploma (S4)/within the Electrical Engineering /Information Technology /Computer Science/ Software Engineering is essential At least 3 years working in the Transmission / IP Networks environment
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