Onsite Supporter Port Elizabeth - South Africa
Headhunters
Reference: PE002533-VD-1 Our client a leading provider of software solutions to the retail and hospitality sectors is seeking to add an On - Site Senior Installation and Support Technician to their Port Elizabeth based team. An exciting career opportunity awaits you Only Candidates based in PE, Uitenhage and Despatch will be considered. Requirements: High school diploma or equivalent; A and N preferred. Previous experience in technical support, installation, or maintenance , preferably within the point-of-sale or retail technology industry. Proficiency in troubleshooting hardware and software issues , with a strong understanding of networking principles. Excellent communication skills, with the ability to effectively explain technical concepts to non-technical users. Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously. Proven track record of delivering high-quality customer service and building positive client relationships. Flexibility to travel to client sites as needed and work occasional evenings or weekends. Responsibilities, but not limited to: 1. System Setup and Configuration: Install POS hardware (e.g., terminals, printers, cash drawers, card readers). Configure POS software according to client specifications. Ensure integration with existing systems (e.g., inventory management, accounting software). 2. Network Configuration: Set up and secure network connections for POS systems. Configure wireless and wired network settings. 3. Data Migration: Transfer and import data from legacy systems to the new POS system. Ensure data integrity during the migration process. 4. Testing and Quality Assurance: Perform thorough testing of the installed systems to ensure all components are functioning correctly. Troubleshoot and resolve any issues detected during testing. 5. User Training: Provide comprehensive training to staff on how to use the POS system. Develop training materials and user manuals. 6. Documentation: Document the installation process and system configuration. Maintain detailed records of installations, configurations, and client requirements. Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful. Monthly
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