Operations Controller Kempton Park - Kempton Park
Blue Oak Personnel
LTL controller dealing with clients, agents and be able to do route planning and fleet management Coordinate the scheduling of vehicles and resources required to effectively cover all shifts to ensure service standards are achieved and sustainably maintained. . Assist with the analysis and review of delivery and transportation systems and networks while making recommendations for review by management Ensure all incoming orders are processed and deal with branches and service partners regarding any queries that may be raised. Ensure that the distribution service level failures are reported on and highlighted for corrective action Create highly valued relationships through professional engagement with external stakeholders in resolving queries, concerns, service failures, and challenges. Communicate freight transportation information to customers and other relevant stakeholders, using relevant systems to improve the efficiency, speed, and quality of transportation services Provide administrative support through the completing of daily reports, updates of missed deliveries and collections, and provide feedback on requests from customers Create a positive experience and atmosphere through the professional engagement with both internal and external contacts including dealing with direct enquiries in a courteous manner. Ability to work on fleet management systems and be able to do route planning. Proactively monitor and ensure compliance of all relevant operational requirements and that all activities in the area of responsibility are compliant with company specific regulations •BMS Office skills including Excel skill level at advanced level •Analytical skills •Knowledge of operational processes including carrier operation and routing, and distribution methods. •LTL and FTL knowledge and expertise R43000 - R45000
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