Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation. Oversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity. •Lead the development, implementation and maintenance of a suitable policy administration systems and IT applications for all product lines, both life and non-life. •Direct and manage the implementation of policy administration and ensure proper documentation and record keeping. •Ensure that manual processes are appropriately automated and drive innovation and continuous improvement through collaboration and agile work practices. •Honours BCom in Finance, Business Management, Risk Management, and Insurance •8-10 years Insurance operations and claims experience •8-10 years Insurance operating system experience •Critical Competencies •Developing systems and processes
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