Candidate will be required to:

Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
Assist with queries and guests complaints management on duty.
Effective management of all staff
Create and maintain relationship with guests.
Responsible for the management of the entire establishment in the absence of the GM

Requirements:

Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
Should be experienced within all different areas of a Hotel
Polite, friendly person with a strong personality that can think on their feet
Well spoken and well presented individual
Strong leader who have been in charge of employees before
Must have grade 12 and be computer literate
Previous experience on Opera and Micros would be an advantage
Formal hospitality degree/diploma preferable

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