Operations Manager - North Johannesburg
Energy at Work
Reference: JHB000178-KM-1 Create policies that enhance collection performance and supervise daily call center operations, collaborating with various departments for optimal results. Responsibilities also involve reporting to the COO, ensuring performance targets are met, and managing the daily operations efficiently. Foster a high-performance culture, conduct staff evaluations, and develop your team through coaching and motivational programs. Your role includes attracting top talent, delivering high-quality stakeholder service, managing risks, and identifying training needs for continuous improvement. Are you ready to take your career to the next level? Join our team as a Collections Operations Manager and make a significant impact Key Responsibilities: Develop and implement effective collection strategies, plans, and procedures. Establish comprehensive performance and growth objectives. Measure and enhance the efficiency of operational processes. Create policies and procedures to promote collection performance, company culture, and vision. Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities, and Human Capital for optimal performance. Compile and submit reports to the COO as required. Ensure call center performance targets are met by empowering, motivating, and developing the operational team. Plan and manage daily call center operations. Meet targets for speed, efficiency, sales, and quality. Efficiently manage call center operations, demonstrating great leadership and a passion for service and sales delivery. Foster a high-performance culture by emphasizing closeness to colleagues, clients, and control of the business. Conduct performance evaluations and manage call center staff development. Coach, motivate, and retain staff, coordinating reward and incentive schemes. Attract and retain top talent, managing skill development within the team. Ensure high-quality service delivery to all internal and external stakeholders. Manage risks within acceptable levels. Review staff performance and identify training needs for call center resources. Join us and be a part of a dynamic team that values growth, innovation, and excellence
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