Jobs in Go!

Description Our well-established client is currently seeking a Policy Administrator to join their team in a 3-month temp role, with the possibility of a permanent role thereafter. Overview Provide professional policy administration service to policyholders and business partners by taking personal accountability and ownership for the quality and completeness of system data. Productivity Professional telephone etiquette in line with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders with exceptional customer service/experience whilst resolving all queries relating to policies, confirming cover type and policy benefits, etc. Update policy information on the system when required. Retention Strategy Identify problems/issues that could result in a policy cancellation and propose a workable solution to the policyholder; use all client interactions as an opportunity to retain the policy. Requirements Matric FAIS accreditation advantageous Minimum 2-3 years' previous related working experience in a corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience Customer service experience Speaks Sotho, Tswana or Pedi Good understanding of Cardinal, Sofari and CADI and their tools/applications Ability to capture data quickly and accurately MS Office including advanced Excel Numeracy skills for checking premiums and calculating formulas Ability to understand policy wording. Product knowledge of the relevant policies Ability to apply judgement and discernment in providing explanations, agreeing on delivery times with policyholders and managing expectations Please apply directly here. Please note: due to the high volume of responses, only shortlisted candidates will be contacted. Apply Now

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Jobs in Go!