Risk Supervisor Randburg - Randburg
World Sports Betting
To assist the Risk Manager in the day to day running of the risk department. Identifying fraud syndicates Monitoring and ensuring clients tiers are correct Overseeing FICA and ensuring we stay in-line with FIC regulations. Auditing winning tickets to assess abuse. Monitoring Branch winners Monitoring Voucher abuse Monitoring of back offices, to ensure correct information is reported Liaising with Payments and audits teams Liaising with gambling boards in regards to any complains Address all major customer complaints. Manage team performance and conduct. Ensuring that all SLA's are met Ensuring a zero-handover policy Managing teams accordingly Good telephone etiquette Good command of English language (read, speak and write) Able to focus for extended periods of time Able to manage time effectively Willing to assist Ability to respond appropriately to unexpected challenges and shifting priorities. Ability to work on multiple tasks simultaneously. Basic understanding of FICA Min 6 months experience in placing of horse racing and sports bets An understanding of bookmaker operations Experience and knowledge of the following systems: MS Office; Internet and Turfsport Market Related
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