Trading hours Monday – Friday 8:00 – 17:00.

Main Accountabilities and responsibilities (but not limited to):

Experience debtors and creditors / general accounting and bookkeeping

Fully bilingual, excellent written and oral communication skills
Well-presented, professional and telephone etiquette
Excellent computer (Excel, Word, Outlook) literacy and general office filing system.
Must be able to work with limited supervision and take initiative.
Strong ability to multi-task, work well under pressure, and meet deadlines.
Self-starter with a drive to learn and develop new skills.
Positive hands on, can-do attitude, punctual, self-motivated, attention to detail, reliable and sober habits
Excellent work ethic, problem solver and have a practical mind.
Experience within the flooring, blind, shutter and awning sector highly beneficial.
Valid driver’s license and own vehicle

Handling sensitive information in a confidential manner
Selling of flooring and blinds or any other instructions given by a person designated by the Employer.
Opening and closing the premises.
Greeting and assisting visitors to the office
Ensure that all calls and client interactions are handled professionally and that a professional image is given of the Company to all internal and external customers.
Research and identify sales prospect opportunities in addition to those given to you by the Employer.
Maximize sales opportunities in store and within allocated sales territories by utilising a variety of innovative methods.
Maintain contact lists of your main clients.
Adhere to administrative guidelines pertaining to quote formats and electronic filing systems amongst others.
Keep daily sales, client visit forms and commission files up to date.
Manage and take ownership of each client interaction from
- Forwarding leads to sales consultants the same day inquiry was received.
- Identifying, understanding and meeting customer demands to provide an excellent service.
- Ensure high customer satisfaction in terms of the level of service they receive.
- Provide a single point of contact for customers for questions, answers and project schedule updates.
- Maintain a professional approach at all times, including appearance when dealing with customers.
- Preparing customer quotes and forwarding these to clients within 24 hours of consultation with the client.
- Follow up each quote telephonically within 48 hours to determine if client has received the quote and requires any further information.
- Replying to customer emails and telephone calls the same day as received.
- Assisting sales consultants and decorators with preparing and sending of quotes.
- Maintain superior product knowledge.
- Ensuring accurate and timely processing of sales order, including production of invoices, installation arrangements and handling of payments.
- Placing of orders, the same day the proof of payment has been received by client. Orders are only to be placed once the deposit has been paid.
- Filling out the installation information sheet at the same time the order has been placed.
- Informing clients about the status of the order.
- Ownership and accountability for pre-and post-sale processes.
- Resolving of mistakes made on orders and any other issues that prevent the Employer from invoicing the client in a timely and professional manner. It is your duty to resolve any outstanding issues to the satisfaction of the client.
- Keep track and follow up on any outstanding payments.
- Financial control / administrative responsibilities include: daily management of debtors, ensuring that all payments are processed timeously; outstanding orders; previous order transactions; customer service recon; checking delivery schedules.
- Adhere to all policies and processes.
- Work as a member of the team assisting colleagues if you have the opportunity to do so