Reference: CPT000396-LO-1 A world class fuel refinery has a vacancy available for a Sales & Marketing Business Relationship Manager at their premises in Milnerton, Cape Town. Responsibilities: Lead a team of IT professionals to deliver support and value to the BU in order for it to meet its strategic objectives. Direct and manage the provisioning of IT services to the sales operations of the business. Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval Develop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levels Address sales and marketing demand by capturing high level technology requirements Develop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where required 24/7 availability to resolve critical issues Provide overall oversight and management guidance for all vendors to ensure compliance to agreed SLAs Contract Management - Evaluates a potential service provider's reputation, resources and expertise Carry-out all required contract negotiations for new and existing contracts with third parties Regular presentations and updates at leadership forums e.g. Sales LT's, Franchise Advisory Councils, Exco's, Partner forums, etc. Qualifications and Experience: Bachelor's Degree in Computer Science, Information Systems or other related field, or equivalent work experience. SAP certification and/or experience preferred, especially SAP SD and Hybris/Commerce Cloud CRM certification or experience preferred 10 or more years IT experience, preferably in a Retail environment 5 years management experience, preferably in a business facing / client facing role Deep understanding of the retail technology stack to include OS, DB, middleware, POS, Loyalty, Card processing, IoT, application layer, virtualisation, and cloud technologies
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