SAMSUNG Field Service Consultant's (FSC) R&R - Kwa Zulu Natal (KZN) - Durban
- 0n-site training for administrators within the accredited partner's.
- Process alignment to GSPN in accordance to actual process's on the ground.
- Warranty billing and error clearing which will reduce SSA's support department's burden.
- This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.
- Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).
- Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
- to 5 years training facilitation experience .
- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA SOP
- Experience in Warranty billing process
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