Senior Travel Designer – Inbounds-74903 - South Africa
Unique Personnel
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Primary Purpose To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics. Detailed Responsibilities Develop relationships with Agents Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Communicate continuously with agents and delivering service excellence at all times to agents. Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required). General Keep updated with all company (WS) and 3 rd party product (AP), as well as technology updates. Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process Keep apprised of company policies, procedures and system updates Quoting bookings – Design, develop and plan guests' journeys Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent. Understand the agents/guests needs in each quote, if email doesn't help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects. Follow up on all outstanding quotes with the agents, consistently understanding the yield implication of provisional space held. Measure sales and GP% per agent and identifying variations and maintaining good GP's per booking Confirmed Bookings in accordance with company procedures Once an agent confirms their booking in writing, advise the operations specialist to confirm all services required and to cancel those services not needed. Ensure to flag all VIP guests to the relevant managers & sales team. For special needs/high risk guests, follow the customer care protocol to ensure the guests are safe to travel in the planned journey. Review guest travel docs completed by the operations team support and ensure details are correct before sending out to the agent. Qualification: Matric certificate – with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality Experience: 4-5 years' experience at an Intermediate / Senior level. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Computer Literate (Microsoft Office, email, Internet) Proven English literacy. Working knowledge of TourPlan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa. Personal or educational travel experience advantageous. Excellent attention to detail.
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