Service Engineer Johannesburg (Incl. Northern Suburbs) - South Africa
Unique Personnel
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Job Summary Service Engineer role is comprising Solution Integrator and Support Engineer responsibilities. It is critical role to deliver within DevOps model within end to end delivery framework. It is expected to ensure solution is delivered and supported within committed timelines and targets. The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders. You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money. Responsibilities & Tasks Support Business Analyst for new requirements and design change Install, Integrate, commission the network nodes under solution Understand technical requirements as specified in the Solution document Perform Integration and configuration changes activities within approved change window. Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP's Report progress of assigned activities to the respective Business Analyst and CPM. Daily single Customer Complaints handling and Customer Care escalations CAB participation & Change Coordination between MTN/3PP & GNOC UAT/SIT result sign off End to end issue handling and coordination with GSC Internal & external Audit handling Key Qualifications Experience in company Wallet Solution Integration or equivalent e-wallet product 2 Years Experience in Managed Services in Operational assurance or SME areas. 3 Years Proven achievement in BSS. Understanding of company Wallet Platform or adjacent BSS domains products as Charging System BSS Experience 3 years Strong leadership skills with focus on team performance Result oriented with customer first attitude Can handle stressful and ambiguous situations Excellent communication skills in written and spoken English Self-motivated with strong drive and initiative, collaborative, relating and networking Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment University degree in Technology, preferably MSC
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