ESSENTIAL SKILLS REQUIREMENTS:- Practical knowledge in one or more of the following:
- ServiceNow development (UI Builder, Flows, Performance Analytics, Reporting, Platform Analytics, Generative AI, Scripting in ServiceNow, Virtual Agent)
- Alternatively, sound JavaScript development experience with willingness to learn ServiceNow development
- Service Management, ITIL
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
- IT Experience (not mandatory)
- German Speaking (not mandatory)
- Willingness to work in an international team
- Passion for technology
- Smart mind, willing to learn new things on the go
- Ability to work as part of an Agile team, interdependent as well as independently
- Ability to deliver quality work on time
- Ownership and responsibility
- Self-motivated with autonomous working style
- Willingness to travel internationally as required
- Positive can-do attitude
- High proficiency in English; German is a plus
- Strong interpersonal skills, including intercultural understanding
- Ability to work under pressure and be resilient
- Self-starter
QUALIFICATIONS/EXPERIENCE NEEDED FOR THE ROLE:- Completed university degree in computer science, business intelligence, or similar field.
- Experience in ServiceNow development preferred
- Sound knowledge of JavaScript, ideally also JellyScript
- ITIL Certification advantageous
- Minimum 8 years working experience in IT Service Management
ROLE AND RESPONSIBILITIES:
- Develop analytics and reports on ServiceNow platform
- Collaborate with stakeholders to deliver required reports
- Govern reporting developments using ServiceNow expertise
- Test and deploy solutions using agile methodologies
- No on-call duty required at this point
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