RJ Connect is currently seeking a highly skilled and motivated Technical Support Manager to join our growing team in Randburg. As a Technical Support Manager you will be responsible for leading and managing a team of technical support engineers, and ensuring the highest level of customer support. Manage and lead a team of technical support engineers Ensure the team provides timely and effective support to clients Develop and implement support strategies and processes to optimize customer satisfaction Collaborate with other departments to enhance support systems and procedures Monitor and analyze support metrics, identify areas for improvement, and implement corrective actions Provide guidance, training, and mentorship to ensure high-quality service delivery Handle escalated customer issues and provide resolutions Stay up-to-date with the latest industry trends and technologies Prepare and present reports on support team performance and customer satisfaction Bachelor's degree in Computer Science, B.Tech Engineering, or a related field Proven experience in a technical support management role (minimum 5 years) Good understanding of Networking and experience in Wireless Technology will be advantageous Knowledge of PLC programming and SCADA development will be advantageous CCNA (Cisco Certified) will be advantageous CompTIA:A,N,S Relevant Management certification may be required Strong technical background and understanding of IT systems Excellent leadership and people management skills Has ability to deliver presentations to various audiences including colleagues, customers, and industry experts Customer-focused mindset with strong problem-solving skills Excellent communication and interpersonal skills Ability to work well in a fast-paced, team-oriented environment Experience with support ticketing systems and customer relationship management (CRM) tools Excellent organizational skills, ability to communicate clearly, and strong problem resolution skills Travel as business requirements dictate at management discretion Integrity, Mutual Respect, Customer Focus, Execution. These are our Core Values and influence everything we do Strong conceptual abilities Creativity and project management skills Technical account management skills Ability to take initiative by suggesting, managing and/or implementing special projects to improve the level of support offered by the entire Technical Support Division Ability to act as a positive role model for others in their department and division Ability to diplomatically handle issues with customers by working within and across departments and divisions. Ability to anticipate needs (e.g. training or documentation) within their department or the Technical Support Division as a whole and takes action to meet those needs Ability to provide guidance and input to others on how to handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously. Basic Salary: Negotiable (Market Related and based on years of experience, skills and ability) Medical Aid Subsidy Pension Fund Contribution Laptop and Cellphone provided Business Expenses covered Training and Development Apply Now

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Technical Support Manager Randburg - South Africa

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