The Technical Support Specialist is responsible for providing first level technical support to end users for hardware, software, and network related issues. This role involves diagnosing and resolving technical issues, providing guidance on IT related problems, and ensuring smooth operation of end user computing environments. Key Responsibilities Technical Support: Provide first line technical support to end users via phone, email, or in person. Diagnose and resolve technical process, hardware, software, and network issues. Assist users with setup, configuration, and troubleshooting of the endpoint fleet (desktops, laptops, mobile devices, and peripheral equipment). Assist with Asset Management, patch management, addressing technical and related issues in line with established secure procedures and standards. Incident Management: Log, track, and manage incidents and service requests using the company's ticketing system. Ensure timely resolution of incidents within Service Level Agreements (SLAs). Escalate complex issues to higher level support or relevant departments as necessary. System Maintenance: Perform routine maintenance tasks such as software updates, backup testing and verification, and deployment of security tools. Assist in the deployment of new hardware and software. Participate in system and software testing and rollout activities. Customer Service: Maintain a high level of customer satisfaction through effective communication and problem resolution. Build and maintain positive relationships with end users and stakeholders. Continuous Improvement: Identify and suggest improvements to existing processes, documentation, and procedures. Stay updated with the latest technology trends and best practices in IT support. Required Skills & Experience Previous experience in a technical support or helpdesk role is preferred. Experience with Windows and macOS operating systems, as well as common software applications and hardware. Key Competencies Customer focused with a commitment to providing high quality service. Ability to manage multiple tasks and priorities in a fast-paced environment. Proactive approach to supporting customers Adaptable and willing to learn new technologies and methodologies. Certifications (Preferred) ITIL Foundation - (nice to have to have but not required) Microsoft Certified: Modern Desktop Administrator Associate - (nice to have but not required) Any relevant IT certifiation- required Market related Apply Now

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Technical Support Specialist Cape Town - Cape Town Region

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