it) As an After Sales Administrator, you will play a vital role in supporting the After Sales Admin Manager
Key Responsibilities:
Reference: NCM001677-TM-1 OVERALL PURPOSE OF THE POSITION Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, an
Key Performance Areas:
relationships. Manage customer expectations. Monitor after sales services and support. Ensure appropriate handover handover to relevant stakeholders after successful sale. Act as product specialist on all relevant B2B products
customer queries timeously and render efficient after sales service Key Tasks: Query resolution Customer Customer support Customer PODs Render after-sales service Provide administrative support in terms of: GRVs Variance
dealerships; Matric; 5 years' experience in after sales within the motor industry;
license
Customer calls, emails, queries and complaints – after sales service Export sales management Sales / Customer
Customer calls, emails, queries and complaints – after sales service Export sales management Sales / Customer