HAVE
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable years. Also need to have looked after large service desks and service delivery managers as apart of their
support at the service desk.
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Provide incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Provide
calls and job cards · Managing own customer service support desk The post Customer Service Representatives
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational