Service Desk Engineers provide IT end-user support on various components of an IT environment, including
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic
HAVE
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide
calls and job cards · Managing own customer service support desk The post Customer Service Representatives
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services