end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise. Escalate
Drive implementation of processes into the Service Desk with the collaboration of other Technical teams
Deliver a first line support service via the service desk by logging incidents and service requests received
will serve as a 3rd level of escalation for the Service Desk attending to more intricate service requests
operations (essential) Experience in Remedy Service Desk (advantageous) Detailed track record of VIP
experience with Java Must enjoy being in a support / service desk role Preference for financial markets or product
expertise:
expertise:
Services