distributors and customers • Maintain a constant call cycle/booking cycle for trainings at all retail people. • Strong time keeping and planning skills • The ability to work solo and as part of a team. • Keeping
distributors and customers • Maintain a constant call cycle/booking cycle for trainings at all retail people. • Strong time keeping and planning skills • The ability to work solo and as part of a team. • Keeping
departments to ensure timely delivery of products and services. Telephonic calls to client and In Person participation, planning and physical exhibitions are part of the requirements.
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
within your assigned territory Conduct telephone calls and in-person visits to existing and potential customers comprehensive call schedule to cover your territory effectively Provide reports on call results, customer promotional offers Educate customers on terminology, part numbers, features, and product benefits Remain up-to-date
into computer • Calling customers to advise them about service changes or car pick up times • Explaining of problems and repairs • Estimating the cost and time needed for repairs • Must have worked in the Automotive
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling advance their skills. Managing the timely resolution of open calls and call actions across all customers. 60-minute lunch Working hours as such, due to the time difference in the US Salary: R45 000 - R65 000 DOE
experience in a customer service agent/ contact centre agent role Evidence of sufficient experience to clients we can help at all times. Use all tools available to deliver a "First Time Fix" for clients wherever hours: UK Working Hours between 6am and 6pm (UK time) UK Bank Holidays apply.
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management