Solid track record within a client service/client complaint environment Higher level managerial experience Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic resolving their complaints Creating preventative & proactive methods of resolving complaints Determining system to generate statistics to: Determine why complaints are received & to quantify impact Establish
RESPONSIBILITIES
clients over the phone with regards to service complaints and queries. Salary R 6000 – R 8000 pm Job Requirements to assist with clients / customer request and complaints service · Assisting Customers over the phone
to any customer complaints within the shift, where possible. Failing this, complaint to be escalated attend to any escalated customer complaints within 24 hours of the complaint, 5. Manage and carry out disciplinary
to any customer complaints within the shift, where possible. Failing this, complaint to be escalated attend to any escalated customer complaints within 24 hours of the complaint, 5. Manage and carry out disciplinary
latest with : complaints per airline type of complaints passenger figures complaints per 10 000 passenger the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and 24 hours of
latest with : complaints per airline type of complaints passenger figures complaints per 10 000 passenger the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and 24 hours of
and Supplier complaints. Co-odinates and control customer complaints, supplier complaints, NCR's and corrective
and Supplier complaints. Co-odinates and control customer complaints, supplier complaints, NCR's and corrective
client apologies, also help with handling of complaints Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints Providing customers with the organisation's services Accurate recording details of comments, enquiries, complaints and action taken Adhere to contact centre schedules