Responsibilities:
collaborative work environment at Metis Ware Supply first line IT support • Logging of all Incidents and Service request foundation certification (Optional) • SAP first line support knowledge (Optional) • Proficiency in relevant
calls
incidents and requests logged on CA Providing first line support diagnosis and support for output device services
within an assigned market segment. Provide first line support on Logging of support queries, assistance
within an assigned market segment. Provide first line support on Logging of support queries, assistance
awareness of a wide spectrum of IT technologies First line support on our systems Improvements to health checks
awareness of a wide spectrum of IT technologies First line support offered Improvements to health checks made
appropriate product
and assisting operations by carrying out first line support to clients, dispatching technicians, following