matters and activities related to the aircraft ground handling operations, and to ensure all activities are operations, Ramp handling, and Aircraft ground handling;
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DUTIES Oversight
NEW PASSENGER SALES EXECUTIVE/EAST LONDON – If you have a passion for new vehicle levels
Good negotiation skills with ability to handle objections
Positive attitude and passion
in technical sales preferably sales of material handling equipment Excellent presentation skills. Neg on
Calculations: Plan and calculate the distribution of passengers, cargo, and fuel. Prepare and verify load sheets sheets. Coordination and Communication: Work with ground crew and flight crew to ensure proper loading. activities to avoid flight delays. Special Cargo Handling: Manage the loading of special cargo like hazardous Follow specific handling procedures for special cargo. Training and Development: Train ground staff on loading Assist with passenger queries related to baggage and cargo. Resolve issues with passenger baggage or cargo
Calculations: Plan and calculate the distribution of passengers, cargo, and fuel. Prepare and verify load sheets sheets. Coordination and Communication: Work with ground crew and flight crew to ensure proper loading. activities to avoid flight delays. Special Cargo Handling: Manage the loading of special cargo like hazardous Follow specific handling procedures for special cargo. Training and Development: Train ground staff on loading Assist with passenger queries related to baggage and cargo. Resolve issues with passenger baggage or cargo
will require confidence interfacing with: Passengers ○ Passengers who use the contact center are generally help resolve passenger issues The Level 2 Technical support team ○ Escalating any passenger feedback or in troubleshooting Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based cloud-based phone system Respond to messages from passengers through emails, social media channels, and chat-bot Create passenger profiles for new passengers Manage/update passenger profiles for passengers Create trip
airworthiness of the aircraft and the safety of passengers and crew.
Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Assist universal access passengers
Be polite and display a passenger friendly attitude at all times
implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols
Monitor fare
service and events
Ensure that cards of all passengers are checked and valid
Ensure effective gate
to the station co-ordinator
Recording of passenger numbers when required
Provide MyConnect Card
experience a MUST
A proven Passenger Market sales track record and a well-established advantageous
Good negotiation skills with ability to handle objections
Positive attitude and passion