It Service Desk Agent Richmond Auckland Park - South Africa
Lancet Laboratories LTD
At Lancet Laboratories ( Electronic Laboratory Services Pty Ltd ) we recognise that results are achieved through attracting, developing and retaining the best people. We support the attainment of equal opportunity progress, and believe that people are the spirit to us accomplishing our strategic goals. An opportunity has presented itself to appoint a suitably qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory Services Pty Ltd in Richmond, Auckland Park and will be reporting into the Techinical Manager POSITION SUMMARY: Provides desktop support for the Practice ensuring all system users equipment is functional as per departmental and organisational requirements The post holder is expected to: • Check all allocated tasks to determine workflow for the shift • Ensure the quality of service is of the highest standard at all times • Executes tasks in order of importance as indicated by supervisor • Captures progress and completion report so that supervisor can update status to management • Provides telephonic basic instruction on usage of hardware and software to system users • Continuously checks for new tasks and assess level of attention required for attending to new tasks. • Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources. • Follows-up on existing and outstanding tasks to ensure successful completion and upon completion signing off on system. • Schedules meetings with all stakeholders to plan Qualifications: Grade 12 Relevant IT Certificate/Diploma Experience: 1-2 Yrs Relevant Working Experience Basic Job Knowledge: Basic IT Support Troubleshooting Basic understanding of ITIL General understanding of IT concepts and terminology preferably gained though formal certification Knowledge of Microsoft products and the support thereof Knowledge/experience in dealing with customers/clients Negotiable
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