JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
exceptional IT support? Metis Ware is seeking a dedicated and knowledgeable IT Service Desk Agent to join their solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part Metis Ware Supply first line IT support • Logging of all Incidents and Service request according to ITIL standards foundation certification (Optional) • SAP first line support knowledge (Optional) • Proficiency in relevant
At Lancet Laboratories ( Electronic Laboratory Services Pty Ltd ) we recognise that results are achieved developing and retaining the best people. We support the attainment of equal opportunity progress, and of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory Services Pty Ltd Techinical Manager POSITION SUMMARY: Provides desktop support for the Practice ensuring all system users equipment workflow for the shift • Ensure the quality of service is of the highest standard at all times • Executes
JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
Our client is a leading international Internet Service Provider that offers amazing career opportunities qualification or experience First and/or Second Line Support Experience Experience in working with O365, Azure logging calls Assisting end users via telephone and remote tools Troubleshooting Resolving issues Escalating
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. for customer queries or complaints, extending support beyond technical issues to encompass sales, construction desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout
I.T Support Desk Analyst:
Our client, a growing Managed Service Provider company with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually individually and collaboratively with a world-class Support Desk team. Working as part of a team, successful candidates technologies to provide exceptional customer service in support of our clients. Remuneration based on experience
Please note that this role is fully remote and the ideal candidate will reside in either Johannesburg
related coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who has
developing a department to provide the best possible service, as well as ensuring SLA deliverables are met and
be proactive in terms of providing professional support to both the team and customers.
individual to join their team as a Customer Support Agent The ideal candidate will be very articulate articulate and knowledgeable in the field of technical support , especially in the fiber industry Previous experience
Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact expectations in dealing with any incidents or service requests and you will continuously better yourself and the face of the company. Deliver exceptional service to internal and external customers. Respond to resolutions in a timely fashion. Provide support to clients on all supported applications. Provide regular updates