Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself and the face of the company. Deliver exceptional service to internal and external customers. Respond to to your Team Leader or MSOC Manager in a timely fashion. Track and manage your work record via regular
Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is the as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination twenty years of experience in delivering business services, garnering stellar client references, and maintaining
passionate about delivering exceptional customer service and technical support, this could be the perfect requests effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching Incident Reporting: Collaborate with line managers to report and manage incidents, ensuring timely and effective development, particularly in mastering online customer service systems. Availability : Ability to respond to after-hours
is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate accordingly
be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who has experience experience in managing, guiding and developing a department to provide the best possible service, as well
Non BEE Retail store manager is required to work in a bottle store, and supermarket in MarshallTown, Supervise, train and assist employees in customer service, store maintenance and product promotions. · Develop better promote the store, the product line and service within the store. · Maintain proper inventory levels employees to maintain productivity at all times. · Manage all controllable costs with a view to maintaining outstanding customer service. · Opening and closing the store. · Cash management. · Stock rotation. ·
At Lancet Laboratories ( Electronic Laboratory Services Pty Ltd ) we recognise that results are achieved of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory Services Pty Ltd Park and will be reporting into the Techinical Manager POSITION SUMMARY: Provides desktop support for workflow for the shift • Ensure the quality of service is of the highest standard at all times • Executes report so that supervisor can update status to management • Provides telephonic basic instruction on usage
Our client is a leading international Internet Service Provider that offers amazing career opportunities
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing with staff performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient
Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is the as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination twenty years of experience in delivering business services, garnering stellar client references, and maintaining